Maintenance
Round-the-clock support for your IT systems — proactive monitoring, rapid remote response, and on-site engineers when it matters most. Your operations stay running. Always.
Two tiers of support. One accountable partner.
Our support structure is designed to minimise downtime and maximise operational continuity — with clear escalation paths and guaranteed response times.
Level 1 Support — Remote
Our Level 1 engineers handle support calls and provide immediate remote assistance using a variety of secure remote access tools. Trained to troubleshoot and resolve common issues swiftly.
Terms and conditions apply based on your service agreement.
Level 2 Support — On-Site
For complex issues that cannot be resolved remotely, our Level 2 engineers provide prompt on-site support — skilled in diagnosing, repairing, and optimising your IT systems at your premises.
On-site response times per your service agreement SLA.
Predictable monthly support. No surprise invoices.
All retainer plans include proactive monitoring, guaranteed SLAs, and monthly reporting. No hidden costs.
Essentials
Up to 20 users
$1,500 SGD/month
Managed IT
21–50 users
$2,500 SGD/month
Full Partner
51–100 users
$4,500 SGD/month
All prices in SGD. Plans are customisable — contact us to discuss your specific requirements.
The cost of reactive IT is higher than you think
Most SMEs only think about IT when something breaks. By then, the cost in downtime and lost productivity is always higher than prevention.
24/7 monitoring
We monitor your infrastructure continuously — servers, network, endpoints — and respond before issues escalate into downtime.
Patch management
Regular patching and updates keep your systems secure and stable, reducing vulnerabilities before they can be exploited.
Monthly health reports
A clear monthly report on your infrastructure health — so you always know what's running, what's been done, and what to plan for.
One accountable partner
No more chasing five vendors. One number to call, one team that knows your environment, one partner who is accountable.
Want to know which plan fits your team?
Message us — we'll review your setup and recommend the right level of support.